basa7's Privacy Policy
Find out clearly how your personal information is collected, stored and kept secure — everything explained transparently.
1. Introduction and Scope
basa7 (referred to hereinafter as "we", "us" or "the platform") operates a safe and reliable online entertainment service for players in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting their personal information.
This privacy policy describes in detail how the information we collect when you use basa7's website and application is used, stored and kept secure. By creating an account on this site or using the service, you consent to the terms of this policy.
This policy applies to all registered users of basa7, guest users, and anyone who visits our website. For any questions regarding personal information, please contact our support team.
This privacy policy should be read together with our Terms and Conditions. Both documents govern our relationship with you.
2. What Information We Collect
basa7 collects only the information necessary to provide our service, ensure security, and meet legal obligations. The different types of information are described below:
2.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- Payment method details (bKash, Nagad, Rocket or Upay number)
2.2 Identity Verification (KYC) Information
For withdrawals above a certain amount or when required for security purposes, we may request additional information for identity verification, such as:
- National ID card (NID) or passport copy
- Proof of address document
- Payment method verification proof
2.3 Transaction Information
Records of all financial transactions, including deposits and withdrawals, are kept. This includes the transaction amount, date, time and payment method used. Information relating to the minimum deposit of ৳300 and minimum withdrawal of ৳500 is also included.
2.4 Technical and Device Information
To improve your device and browsing experience, we automatically collect certain information:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referral source (if applicable)
2.5 Cookies and Tracking Technologies
We use cookies and similar technologies that keep your login session active, remember your preferences and improve the overall quality of service. You can disable cookies from your browser settings, though this may limit some services.
3. How We Use Your Information
basa7 uses collected information only for specific and legitimate purposes. No information is used for irrelevant or excessive purposes.
3.1 Service Operations
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Personalising the gaming experience
- Managing the VIP programme and bonuses
- Providing 24/7 live chat support
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Preventing financial fraud and money laundering
- Monitoring suspicious activity
- Verifying identity
3.3 Meeting Legal Obligations
We are required to store and report certain information in accordance with regulatory bodies and legal requirements. The use of information in this context is fully lawful.
3.4 Service Improvement
By analysing the overall preferences and behaviour of users, we improve the gaming experience, navigation and payment methods on our platform. This analysis is always carried out on the basis of aggregated and anonymised data.
4. Information Sharing and Third Parties
basa7 never sells, rents or transfers your personal information to third parties for marketing purposes. However, limited information may be shared in certain specific circumstances:
4.1 Service Provider Partners
We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), software technology and cybersecurity. Only the necessary information is shared with these partners and they are required to comply with the standards of our privacy policy.
4.2 Legal Obligations
We may be required to disclose information in response to court orders, government directives or requests from legitimate law enforcement agencies. In such cases, we always provide only the minimum necessary information.
4.3 Business Transfers
In the event of a significant change to basa7's business structure (such as a merger or acquisition), user information may be transferred to the new entity while maintaining standards equal to or higher than those of this privacy policy. Users will be notified in advance.
4.4 International Data Transfers
Our server and technology infrastructure may be distributed internationally. For any international data transfer, we ensure that adequate data protection measures are in place in the recipient country and that the standard of data protection remains equally high.
5. Data Security Measures
basa7 has implemented industry-standard technical and administrative security measures to protect your information. Our security framework is continuously reviewed and improved.
5.1 Encryption Technology
All data transfers are secured by SSL encryption. Our website uses the HTTPS protocol, which keeps all communication between your browser and our servers secure. Sensitive data stored on our systems (such as passwords) is stored using advanced hashing methods.
5.2 Access Control
Only authorised personnel among our staff have access to user information, and access is limited strictly to the information required for their work. All access is logged and reviewed regularly.
5.3 Security Monitoring
Our systems are under 24/7 security monitoring. Any abnormal activity is detected immediately and necessary action is taken. We use advanced technology to ensure fair play.
5.4 Data Breach Response
In the event of a data breach, we will conduct a prompt investigation and notify affected users as quickly as possible. The relevant authorities will also be informed within the required legal timeframe.
Use a strong password for your account security and never share your login details with anyone. If you notice any suspicious activity, notify our support team immediately.
6. Data Retention Period
basa7 retains your information only for as long as necessary. Retention periods differ for different types of information:
- Account information: While the account is active and for a specified period after closure in accordance with legal obligations.
- Transaction records: Records of financial transactions are retained for an extended period in accordance with regulatory requirements.
- KYC documents: Identity verification documents are kept for a defined period in accordance with security and legal standards.
- Communication records: Records of interactions with the support team are retained for service quality improvement.
- Technical logs: Server logs and access records are kept for a limited period for security purposes.
At the end of the retention period, information is securely deleted or anonymised so that no individual can be identified from it afterwards.
7. Your Rights and Controls
As a basa7 user, you have certain important rights over your personal information. We respect these rights and help you exercise them.
7.1 Right of Access
You have the right to know what information we hold about you. By logging into your account or contacting our support team, you can request a summary of your information.
7.2 Right to Rectification
If any of your information is incorrect or out of date, you can request a correction. Some information can be updated directly from account settings; for more complex corrections, contact the support team.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. Please note that in cases involving legal obligations, financial records or ongoing disputes, it may not be possible to delete all information immediately.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Contact us by email or let us know your preferences via 24/7 live chat.
7.5 Right to Data Portability
You have the right to request your information in a structured, commonly used format. This request can be made through the support team.
8. Age Verification and Responsible Gaming
basa7 strictly prohibits participation by minors. This platform is for users aged 21 and above only. We collect the necessary information for age verification and reserve the right to request proof of identity if there is any doubt about a user's age.
Information collected for age verification is used solely for that purpose and is stored with the highest level of security. To learn more about responsible gaming, visit our Responsible Gaming page.
9. Changes to the Privacy Policy
basa7 may update this privacy policy from time to time. If any significant changes are made to the policy, we will:
- Display a notice at the top of the website
- Notify registered users by email
- Record the date of change and a description of the amendments
If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.
10. Contact Us
Our support team is always ready for any questions, requests or concerns regarding the privacy policy. Contact us through any of the channels below:
Support Centre
After receiving a privacy-related complaint, we will get in touch as soon as possible and work to resolve the issue. Your privacy is of great importance to us and we are always committed to assisting you.